Privacy Policy

1. Company Information

BON Masala Foods Private Limited

5-32/4, Yeyyadi Industrial Estate,
Mangalore, Karnataka – 575008, India

Phone: +91 99804 24502
Phone: +91 81971 78989
Email: [email protected]

2. Information We Collect

We may collect certain information to process orders, improve services, and provide a better customer experience.

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• PIN Code and Delivery Information
• Business Details for Bulk Orders
• Customer Support Requests

Order & Transaction Information

• Purchased Products
• Order History
• Invoice Information
• Shipping Details
• Payment References
• Refund and Cancellation Requests

Technical Information

• IP Address
• Browser Information
• Device Type
• Operating System
• Visited Pages
• Website Activity Data
• Cookies and Analytics Information

3. How We Use Your Information

Information collected by us may be used for the following purposes:

• Processing and delivering orders
• Managing customer accounts
• Providing order and shipping updates
• Handling customer enquiries
• Managing returns and refunds
• Improving products and services
• Sending promotional communications
• Running marketing campaigns
• Website performance analysis
• Fraud prevention and security monitoring
• Legal and compliance requirements

4. Payment Information

BON Masala Foods Private Limited does not directly store complete credit card information, debit card details, CVV numbers, banking passwords, or UPI credentials.

Payments are securely processed through authorized third-party payment gateways using industry-standard encryption and security practices.

5. Cookies Policy

Our website may use cookies and similar technologies to improve functionality and user experience.

• Remember user preferences
• Maintain login sessions
• Analyze website traffic
• Measure marketing performance
• Improve navigation experience
• Recommend products and content

Users may disable cookies through browser settings; however, some website features may not function properly.

6. Marketing Communications

With your permission, BON Masala may send:

• Product Updates
• Promotional Offers
• Recipe Suggestions
• Festival Campaigns
• Newsletters
• Discount Notifications
• New Product Launches

Users may unsubscribe from promotional communications at any time.

7. Third Party Services

Our website may integrate with external services and platforms including:

• Payment Gateways
• Courier and Shipping Partners
• Google Analytics
• WhatsApp Business
• Facebook
• Instagram
• YouTube
• Advertising Platforms

These services operate under their own policies and terms.

8. Information Sharing

We do not sell, rent, or trade customer personal information.

Information may be shared only when necessary with:

• Delivery and Logistics Partners
• Payment Service Providers
• Website Hosting Providers
• Customer Support Platforms
• Marketing Service Providers
• Government Authorities when legally required

9. Data Retention

Customer information may be retained only as long as necessary for:

• Order Processing
• Customer Support
• Accounting Records
• Tax Compliance
• Business Reporting
• Legal Requirements

10. Data Security

We implement reasonable security measures including:

• Secure Servers
• Restricted Access Controls
• Encrypted Communications
• Authentication Systems
• Monitoring Tools
• Firewall Protection

Although we take appropriate precautions, no online system can guarantee complete security.

11. Customer Rights

Customers may request to:

• Access Personal Information
• Update Contact Details
• Correct Information
• Withdraw Marketing Consent
• Request Data Removal where legally permitted

Requests can be submitted to [email protected]

12. Food Product Disclaimer

BON Masala strives to provide accurate information regarding product descriptions, ingredients, packaging, images, and usage details.

Actual packaging, ingredients, appearance, colors, or specifications may vary due to manufacturing improvements, supplier updates, batch variations, or photography conditions.

Customers are advised to review labels and packaging before consumption.

13. External Links

Our website may contain links to external websites, social media platforms, blogs, marketplaces, or partner websites.

BON Masala Foods Private Limited is not responsible for external content, policies, or privacy practices.

14. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions will be published on this page along with revised dates.

15. Contact Us

For privacy concerns, data requests, or policy-related questions, contact:

BON Masala Foods Private Limited

5-32/4, Yeyyadi Industrial Estate,
Mangalore, Karnataka – 575008, India

Phone: +91 99804 24502
Phone: +91 81971 78989
Email: [email protected]

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.