Terms & Conditions

Welcome to the website of BON Masala Foods Private Limited. These Terms & Conditions govern your access to and use of our website, products, services, online store, and related platforms.

By accessing our website, placing orders, or using our services, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue use of the website.

1. Company Information

BON Masala Foods Private Limited

5-32/4, Yeyyadi Industrial Estate,
Mangalore, Karnataka – 575008, India

Phone: +91 99804 24502
Phone: +91 81971 78989
Email: [email protected]

2. Eligibility To Use

By using this website, you confirm that:

• You are legally eligible to enter into binding agreements
• You provide accurate and complete information
• You will not use the website for unlawful purposes
• You agree to comply with applicable laws and regulations

3. Products & Services

BON Masala Foods Private Limited offers food products, spice blends, ready mixes, masalas, packaged goods, and related products through its website and distribution channels.

We reserve the right to:

• Add or remove products
• Modify product availability
• Update ingredients or packaging
• Change prices without prior notice
• Limit product quantities
• Discontinue products when necessary

4. Product Information

We strive to provide accurate information regarding:

• Product descriptions
• Ingredients
• Images
• Packaging
• Weight and quantity
• Usage instructions
• Nutritional information where available

Actual packaging, color, design, ingredients, or appearance may vary due to production updates, photography conditions, supplier changes, or batch variations.

Customers are advised to review labels before consumption.

5. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

Prices may include or exclude applicable taxes depending on website settings and legal requirements.

Payments may be processed through authorized third-party payment gateways including:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Wallet Services
• Other Supported Payment Methods

BON Masala does not store sensitive payment credentials.

6. Orders & Acceptance

Placing an order does not automatically guarantee acceptance.

Orders may be refused, modified, delayed, or cancelled due to:

• Product unavailability
• Pricing errors
• Payment verification issues
• Delivery restrictions
• Operational limitations
• Suspected fraud activity

Customers will be notified where applicable.

7. Shipping & Delivery

Shipping timelines are estimates and may vary depending on:

• Location
• Courier availability
• Weather conditions
• Public holidays
• Remote area access
• Operational delays

Detailed delivery terms are covered under our Shipping Policy.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Food products may have limited return eligibility due to hygiene and safety considerations.

9. User Responsibilities

Users agree not to:

• Provide false information
• Misuse the website
• Attempt unauthorized access
• Upload harmful software
• Interfere with website operations
• Use content without permission
• Engage in fraudulent activities

10. Intellectual Property Rights

All website content including:

• Brand names
• Logos
• Images
• Designs
• Product information
• Graphics
• Videos
• Text content
• Marketing materials

remain the property of BON Masala Foods Private Limited unless otherwise stated.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited.

11. Third Party Links

Our website may contain links to external websites, social platforms, marketplaces, blogs, or partner services.

BON Masala is not responsible for third-party content, availability, policies, or practices.

12. Limitation Of Liability

BON Masala Foods Private Limited shall not be liable for:

• Indirect losses
• Delivery delays by logistics providers
• Website interruptions
• Third-party service failures
• Technical issues
• Loss arising from misuse of products
• Events beyond reasonable control

13. Force Majeure

We shall not be responsible for delays or failure caused by events beyond our reasonable control including:

• Natural disasters
• Floods
• Fire incidents
• Transport disruptions
• Government restrictions
• Strikes
• Pandemics
• Power failures

14. Privacy

Use of our website is also governed by our Privacy Policy which explains how personal information is collected, stored, and processed.

15. Policy Updates

BON Masala Foods Private Limited reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with revised dates.

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of courts located in Mangalore, Karnataka.

17. Contact Us

For questions regarding these Terms & Conditions, contact:

BON Masala Foods Private Limited

5-32/4, Yeyyadi Industrial Estate,
Mangalore, Karnataka – 575008, India

Phone: +91 99804 24502
Phone: +91 81971 78989
Email: [email protected]

By continuing to use this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.