Return & Refund Policy

At BON Masala Foods Private Limited, customer satisfaction is important to us. We strive to deliver quality food products with proper packaging and safe handling. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

By placing an order through our website, you agree to the terms mentioned in this policy.

1. Return Eligibility

Due to the nature of food and consumable products, returns are accepted only under specific circumstances.

Returns may be considered if:

• Wrong product was delivered
• Product received is damaged during transit
• Package is tampered or opened before delivery
• Incorrect quantity was delivered
• Product received is expired or defective
• Order differs from the confirmed purchase

Customers must notify us within 48 hours of delivery for any return request.

2. Non-Returnable Items

For safety, hygiene, and food handling reasons, the following products are generally not eligible for return:

• Opened food packets
• Used products
• Products damaged after delivery
• Items without original packaging
• Products returned after the allowed reporting period
• Products purchased during clearance or promotional sales unless damaged

3. Damaged or Incorrect Products

If you receive damaged, leaking, defective, expired, or incorrect products, please contact us immediately with:

• Order Number
• Customer Name
• Product Details
• Photos of package and product
• Description of issue

Our team will review the request and may offer:

• Replacement Product
• Store Credit
• Partial Refund
• Full Refund where applicable

4. Refund Eligibility

Refunds may be approved under the following situations:

• Order cancelled before dispatch
• Out-of-stock products after payment
• Confirmed damaged deliveries
• Approved quality issues
• Failed deliveries caused by our side
• Duplicate payment transactions

Refund approvals remain subject to internal verification.

5. Refund Process

Once approved, refunds may be processed through the original payment method used during purchase.

Refund timelines may vary depending on:

• Payment gateway processing
• Bank procedures
• UPI settlement timelines
• Credit card provider policies

Refunds are generally processed within 7 to 10 business days after approval.

6. Replacement Policy

Where applicable, BON Masala may choose product replacement instead of monetary refund.

Replacement requests are subject to:

• Stock availability
• Verification of damage
• Supporting evidence provided by customer
• Internal quality review

7. Order Cancellation

Customers may request cancellation before the order is shipped.

Orders already processed, packed, dispatched, or handed over to logistics partners may not be eligible for cancellation.

Customized, bulk, distributor, or special production orders may not be cancelled once production begins.

8. Shipping Damage Claims

Customers are advised to inspect packages at the time of delivery.

Visible damage, leakage, broken seals, or tampered packaging should be reported immediately.

Delayed reporting may affect claim approval.

9. Return Shipping

If return pickup is approved, our team will provide instructions regarding return logistics.

In some cases, customers may be requested to ship products back for inspection.

Return shipping responsibility may vary depending on the nature of the issue.

10. Quality Assurance

BON Masala Foods Private Limited follows quality standards for sourcing, packaging, and product handling. Every effort is taken to ensure products reach customers in proper condition.

Minor variations in packaging, color, texture, or batch appearance may occur due to natural ingredients and manufacturing processes and shall not automatically qualify for refunds.

11. Contact For Returns & Refunds

For return requests, replacements, cancellations, or refund assistance, contact:

BON Masala Foods Private Limited

5-32/4, Yeyyadi Industrial Estate,
Mangalore, Karnataka – 575008, India

Phone: +91 99804 24502
Phone: +91 81971 78989
Email: [email protected]

By placing orders through our website, customers acknowledge and agree to this Return & Refund Policy.