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Privacy Policy
Welcome to BON Masala Foods Private Limited (“BON Masala”, “Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information shared with us through our website, mobile platforms, social channels, customer support systems, and business communications.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you access our website, purchase products, submit enquiries, communicate with us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Company Information
BON Masala Foods Private Limited
5-32/4, Yeyyadi Industrial Estate,
Mangalore, Karnataka – 575008, India
Phone: +91 99804 24502
Phone: +91 81971 78989
Email: [email protected]
2. Information We Collect
We may collect certain information to process orders, improve services, and provide a better customer experience.
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- PIN Code and Delivery Information
- Business Details for Bulk Orders
- Customer Support Requests
Order & Transaction Information
- Purchased Products
- Order History
- Invoice Information
- Shipping Details
- Payment References
- Refund and Cancellation Requests
Technical Information
- IP Address
- Browser Information
- Device Type
- Operating System
- Visited Pages
- Website Activity Data
- Cookies and Analytics Information
3. How We Use Your Information
Information collected by us may be used for the following purposes:
- Processing and delivering orders
- Managing customer accounts
- Providing order and shipping updates
- Handling customer enquiries
- Managing returns and refunds
- Improving products and services
- Sending promotional communications
- Running marketing campaigns
- Website performance analysis
- Fraud prevention and security monitoring
- Legal and compliance requirements
4. Payment Information
BON Masala Foods Private Limited does not directly store complete credit card information, debit card details, CVV numbers, banking passwords, or UPI credentials.
Payments are securely processed through authorized third-party payment gateways using industry-standard encryption and security practices.
5. Cookies Policy
Our website may use cookies and similar technologies to improve functionality and user experience.
- Remember user preferences
- Maintain login sessions
- Analyze website traffic
- Measure marketing performance
- Improve navigation experience
- Recommend products and content
Users may disable cookies through browser settings; however, some website features may not function properly.
6. Marketing Communications
With your permission, BON Masala may send:
- Product Updates
- Promotional Offers
- Recipe Suggestions
- Festival Campaigns
- Newsletters
- Discount Notifications
- New Product Launches
Users may unsubscribe from promotional communications at any time.
7. Third Party Services
Our website may integrate with external services and platforms including:
- Payment Gateways
- Courier and Shipping Partners
- Google Analytics
- WhatsApp Business
- YouTube
- Advertising Platforms
These services operate under their own policies and terms.
8. Information Sharing
We do not sell, rent, or trade customer personal information.
Information may be shared only when necessary with:
- Delivery and Logistics Partners
- Payment Service Providers
- Website Hosting Providers
- Customer Support Platforms
- Marketing Service Providers
- Government Authorities when legally required
9. Data Retention
Customer information may be retained only as long as necessary for:
- Order Processing
- Customer Support
- Accounting Records
- Tax Compliance
- Business Reporting
- Legal Requirements
10. Data Security
We implement reasonable security measures including:
- Secure Servers
- Restricted Access Controls
- Encrypted Communications
- Authentication Systems
- Monitoring Tools
- Firewall Protection
Although we take appropriate precautions, no online system can guarantee complete security.
11. Customer Rights
Customers may request to:
- Access Personal Information
- Update Contact Details
- Correct Information
- Withdraw Marketing Consent
- Request Data Removal where legally permitted
Requests can be submitted to [email protected]
12. Food Product Disclaimer
BON Masala strives to provide accurate information regarding product descriptions, ingredients, packaging, images, and usage details.
Actual packaging, ingredients, appearance, colors, or specifications may vary due to manufacturing improvements, supplier updates, batch variations, or photography conditions.
Customers are advised to review labels and packaging before consumption.
13. External Links
Our website may contain links to external websites, social media platforms, blogs, marketplaces, or partner websites.
BON Masala Foods Private Limited is not responsible for external content, policies, or privacy practices.
14. Policy Updates
We reserve the right to modify or update this Privacy Policy at any time without prior notice.
Updated versions will be published on this page along with revised dates.
15. Contact Us
For privacy concerns, data requests, or policy-related questions, contact:
BON Masala Foods Private Limited
5-32/4, Yeyyadi Industrial Estate,
Mangalore, Karnataka – 575008, India
Phone: +91 99804 24502
Phone: +91 81971 78989
Email: [email protected]
By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.