Shipping Policy

At BON Masala Foods Private Limited, we are committed to delivering fresh, high-quality products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, delivered, and managed.

By placing an order through our website, you agree to the shipping terms outlined below.

1. Order Processing

All orders are processed after successful payment confirmation and order verification.

Orders are generally processed within 1 to 3 business days, excluding:

• Sundays and public holidays
• Festival periods
• Unexpected operational delays
• Bulk order processing timelines

Orders placed after working hours may be processed on the next business day.

2. Shipping Coverage

BON Masala currently ships products across eligible serviceable locations within India.

Delivery availability may depend on:

• PIN code serviceability
• Courier network availability
• Remote location access
• Weather conditions
• Logistics restrictions

For bulk orders, dealership requests, or special deliveries, customers may contact our support team directly.

3. Estimated Delivery Time

Estimated delivery timelines may vary depending on location:

• Local Deliveries: 1 to 3 business days
• Within Karnataka: 2 to 5 business days
• Other Indian States: 3 to 8 business days
• Remote Areas: Additional delivery time may apply

Delivery timelines are estimates and may vary due to logistics factors.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Shipping fees may vary based on:

• Delivery location
• Order value
• Product weight
• Promotional offers
• Special handling requirements

Free shipping promotions may be offered periodically and are subject to eligibility conditions.

5. Order Tracking

Customers may receive shipping updates through:

• Email Notifications
• SMS Updates
• WhatsApp Notifications
• Courier Tracking Links

Tracking details are usually shared once orders are packed and dispatched.

6. Delivery Attempts

Courier partners may make delivery attempts based on their service policies.

Customers are requested to ensure:

• Correct delivery address
• Reachable contact number
• Availability during delivery
• Accurate landmark information

Failed deliveries caused by incorrect information may result in delays or additional charges.

7. Delayed Deliveries

Delivery delays may occur due to circumstances beyond our control including:

• Weather conditions
• Transport disruptions
• Public holidays
• Natural events
• Courier delays
• Regional restrictions
• High seasonal demand

BON Masala Foods Private Limited shall not be held responsible for delays caused by third-party logistics providers.

8. Damaged Packages

Customers are advised to inspect packages at the time of delivery.

If packages appear damaged, leaking, tampered, or opened, customers should:

• Take photos immediately
• Keep original packaging
• Report the issue within 48 hours
• Contact customer support

Claims submitted after the reporting period may not be eligible for review.

9. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Name
• Phone Number
• Shipping Address
• PIN Code
• Landmark Details

BON Masala is not responsible for delivery failures resulting from incorrect information provided during checkout.

10. Bulk Orders & Distributor Deliveries

Bulk purchases, dealer orders, distributor shipments, and commercial deliveries may follow separate shipping timelines and logistics arrangements.

Customers are encouraged to contact our team for customized shipping support for large-volume requirements.

11. International Shipping

International shipping availability, if offered, may vary depending on destination country regulations, import restrictions, and logistics support.

Additional duties, customs charges, taxes, or import fees shall be the responsibility of the customer unless otherwise specified.

12. Contact Us

For shipping assistance, delivery support, bulk logistics, or order tracking enquiries, contact:

BON Masala Foods Private Limited

5-32/4, Yeyyadi Industrial Estate,
Mangalore, Karnataka – 575008, India

Phone: +91 99804 24502
Phone: +91 81971 78989
Email: [email protected]

By placing orders through our website, customers acknowledge and agree to this Shipping Policy.